Indie Kidz Privacy and Policy Information


Order Processing

Orders will be processed and shipped within 2 business days of receipt. In the unlikely event that we are out of the item or size you have selected, we will let you know ASAP via email when it will be re-stocked. We can substitute it for something else or cancel the order and issue a full refund if you prefer.

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Your Privacy and Security

We built the Indie Kidz website with your privacy and security in mind. That means that any time you input ANY of your private information on the Shop pages or on the Contact page it is sent through an SSL connection.

SSL (Secure Sockets Layer) is a protocol for transmitting private or sensitive information over the Internet. SSL works by using private `keys` to encrypt data that's transferred. Another key is used to un-encrypt it at the receiving end so that anyone or anything trying to intercept the information won't be able to read it.

When you are on a secured page you will notice the https:// and a little padlock symbol instead of just the usual http:// in your browser window at the top of your screen. This is certainly something to look for when shopping or signing up for anything on other websites.

Your payment information, credit card numbers etc. is handled by Paypal, a world leader in secure financial transactions. We have NO access to any of this information as you will be redirected to Paypal's secured site at checkout time. The contact information that we keep is held on a secure server and can only be accessed by the top level administrator.

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Payment Options

As I mentioned above, Indie Kidz uses Paypal to handle all financial transactions. You can pay with an existing Paypal account, if you have one, OR you can use any major credit card. You will be directed to Paypal's secure site when you confirm your order details with us.

If you have a Paypal account, just sign in on this Paypal welcome page. If you don't have an account with Paypal and you want to pay with a credit card, they will ask you for some information such as your address, phone and credit card numbers to complete the transaction. It takes a few steps but it's safe, it doesn't cost anything and it works. If you are used to shopping online or have at least browsed other online stores, you will have noticed that Paypal is a standard payment option. My personal experience with them, as an avid online shopper, has been hassle free.

For those of you who are shopping outside of Canada, Paypal will factor in any currency conversions at checkout time. Our prices are listed in Canadian dollars. If you are shopping from the USA for example, Paypal will convert your Canadian dollar total to US dollars at checkout.

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Taxes

Taxing is based on your billing location. Childrens clothing is considered exempt from our provincial sales tax (PST). Non-exempt items, such as adult clothing, will be subject to PST for BC customers only. GST will be charged on all Canadian purchases in the new year. Customers from the USA are exempt from any sales tax.

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Shipping

Orders will be processed and shipped within 2 business days of receipt. We offer free standard shipping through Canada Post within British Columbia for purchases of any value. Shipping is free for the rest of Canada with purchases of $50 or more. For the USA, we offer flat rate shipping of $5 CAD for all orders. Depending on where the shipment is going to, delivery time can take 3 - 10 business days. Factoring extra time for shipments around holidays is always wise.

International shipments through our standard Canada Post service are charged a flat rate fee of $15 CAD. If you are in need of a faster shipping service please contact us to make arrangements. We will send you a Paypal payment request for any additional shipping charges. Also note that customers are responsible for any extra taxes or duty fees that customs may apply to your order upon receipt.

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Returns

I am positive that you will be very pleased with your Indie Kidz purchase. I guarantee the quality of my products. However, in the unlikely event that you need a refund because your goods are defective, no problem. We can arrange for an exchange or a refund, just send an email letting me know the issue.

If you purchased the wrong size, color or design and would like to exchange it for something else, no problem. Please include a check for $5 ($15 for outside Canada or the USA) for the return shipping cost to you along with your returned goods. Exchanges are subject to availability.

Returns are accepted within 2 weeks of delivery and should include your original order number, phone number and shipping address. For exchanges, also include a note with at least 2 exchange preferences (with size, color and design). All refunds and exchanges will be issued once we receive the returned goods.

Our Return Address is:
Indie Kidz Gear
P.O. Box 46029
2642 Quadra Street
Victoria, BC
Canada, V8T 4E0

Please Note: We consider items that have been worn, washed, tags removed or otherwise damaged by the customer to be unreturnable. Shipping charges are non-refundable.

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